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FAQs

How do I order online?

How do place a custom order?

How do I upload art files?

*Please do not upload files without any explanation. Specify order number if you placed an order or give us details of what we need to quote you for.

What art files do you accept?

We accept PDF, .EPS, .TIFF, Adobe Illustrator (.ai), Adobe Photoshop (.psd) and Adobe InDesign (.indd). High resolution JPEG and PNG files are accepted too. At full scale 125 DPI. If you are setting up your file as 50% scale or smaller, requested DPI is 300.

What color mode my artwork should be?

Printers will print CMYK mode so your file should be CMYK. If not, we have to convert your file to CMYK. Be aware that it is possible to see colors in RGB that you can’t make with CMYK. It is more likely to happen if you pick a very rich, vibrant color. It probably won’t look bad, it just won’t look exactly the same. But it may not be noticeable at all either.

My product arrived damaged, what do I do?

We’re sorry to hear that. Let us fix it for you! Contact us within 48 hours after receiving your product.